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Maintenance

Report a Maintenance Issue

The issue is recorded on the asset and the tool is marked as in maintenance rather than available.

BeginnerAbout 3 minReviewed Oct 3, 2026
Any signed-in memberAvailable on Free
On this page

Describe a problem and optionally attach a photo so the team can take the tool out of the available pool.

Before you start

Role needed: any signed-in member. Ask an Owner if an action is unavailable.

Plan needed: This task is available on Free. Existing records may remain available after a downgrade; see the plan guide for details.

1

Open the asset

Find the tool in Assets or Scan and open its asset detail.

Example asset detail header. QR artwork and account profile information are outside the crop.
2

Choose Report Issue

Describe what is wrong in the Report an Issue form. Add a photo if it helps the repair team understand the problem.

The issue report is unsaved. No maintenance record was created.
3

Submit the report

Select Submit report. OrbitEquip records the issue and marks the tool as in maintenance so it is removed from the available pool.

Synthetic example status. The crop excludes the asset QR code and account profile.

Tips

Keep in mind

Troubleshooting

Submit report is disabled or the issue is not saved.

Check: Confirm the issue description is not blank and any selected image has finished loading.

Fix: Add a short description and submit again. If the photo upload fails, retry without a photo.

Still stuck? Contact OrbitEquip support.