Accept a Team Invitation
Your account joins the inviting team with the role that was invited.
On this page
Join a team from the invitation banner on Dashboard or Scan, or from the invitation email.
Before you start
Role needed: any signed-in member. Ask an Owner if an action is unavailable.
Sign in with the invited email
Sign in at app.orbitequip.com with the email address that received the invitation.
If you do not have an account yet, open the invitation email and follow its link. Set your name and password. You join the team and land on the Dashboard. If joining fails, the error shows on that page.
Find the invitation
If an invitation is pending, a banner that says You've been invited to join followed by the team name appears on Dashboard and on Scan. It shows your role. You can also open the link in the invitation email.
Accept the invitation
Choose Accept Invitation in the banner. The invitation page shows Join followed by the team name and asks for your Full name. Enter your name and choose Accept invitation.
Check the team you joined
After you accept, OrbitEquip opens Dashboard for the inviting team with the role that was invited.
Tips
Keep in mind
When something looks wrong
Troubleshooting
Open the issue that matches what you are seeing, then work through the check before applying the fix.
After signing in, I see No OrbitEquip Team Yet.
Check
Your account is not on a team, and no invitation is pending for its email address.
Fix
Ask an Owner or Admin to invite the email address shown on the page, then open the invitation link from that email. Use Log Out to sign out.
The page shows "This account already belongs to another organization and cannot be transferred."
Check
Your account is a Worker or Admin on another team. Only the sole owner of an unused Free workspace can move.
Fix
Contact OrbitEquip support.
The page shows "This account already belongs to an organization with other members."
Check
Your current team has other members, so your account cannot move to the team that invited you.
Fix
Contact OrbitEquip support.
The page shows "This account already belongs to an organization with existing data."
Check
Your current workspace has records, such as assets, check-outs, maintenance, invitations, or audit history. Audit history is kept even when records are deleted.
Fix
Contact OrbitEquip support. Do not delete records to try again, because audit history still blocks a move.
The page shows "This account already belongs to a paid or billing-enabled organization."
Check
Your current workspace has a paid plan or billing set up.
Fix
Contact OrbitEquip support.
The page shows "This invitation is missing, expired, or already accepted."
Check
Invitations last 7 days, and an accepted invitation cannot be used again.
Fix
Ask the person who invited you to choose Resend in Pending Invitations. If you already joined the team, open Dashboard.
The page shows "This invitation was sent to a different email address.", "This invitation belongs to a different account.", or "Sign in with the email address that received this invitation."
Check
You are signed in with another account.
Fix
Sign out and sign in with the invited email address, then open the invitation again.
The page shows "You are already a member of this organization."
Check
You are already on the inviting team.
Fix
Open Dashboard. No further action is needed.
The page shows "The inviting organization no longer exists."
Check
The team that sent the invitation is no longer set up in OrbitEquip.
Fix
Ask the person who invited you to confirm the team's setup and send a new invitation.
The page shows "Full name must be 200 characters or fewer."
Check
The Full name field is longer than 200 characters.
Fix
Shorten the name and choose Accept invitation again.
The page shows "Could not accept this invitation. Try again."
Check
The request failed, or the message is not listed here.
Fix
Try again. If it keeps failing, contact OrbitEquip support.
Still stuck? Contact OrbitEquip support.