Expected Checkout or Maintenance Reminder Did Not Arrive

You can identify whether the reminder is disabled, outside its timing window, ineligible, or sent to another recipient.

IntermediateAbout 5 minReviewed Oct 3, 2026

Owner or Admin

Check the due date, reminder preference, subscription, status, and email recipient for the reminder type.

Before you start

Role needed: Owner or Admin. Ask an Owner if an action is unavailable.

Check the organization preference

Open Notifications and confirm the relevant Checkout Reminder Emails or Maintenance Reminder Emails preference is enabled.

OrbitEquip Notifications page showing checkout reminder preferences and the Starter-or-higher maintenance reminder requirement — The screenshot shows organization-wide reminder settings and their plan treatment.

Check the record and timing

Checkout reminders need an open assignment with a return due date; due-soon is the day before and overdue follows after the due date passes. Maintenance reminders need unresolved scheduled work; due-soon is seven days before and overdue follows after its due date.

OrbitEquip asset detail header with an example tool name, status, serial number, category, location, and notes — Example asset detail header. QR artwork and account profile information are outside the crop.

OrbitEquip asset detail showing a Maintenance status and a message that checkout is unavailable during maintenance — Synthetic example status. The crop excludes the asset QR code and account profile.

Check who receives it

Checkout messages go to the linked assignee when available, otherwise Owners and Admins. Maintenance messages go to Owners and Admins. Confirm those organization members can receive mail at their account addresses.

OrbitEquip Team page showing Owner, Admin, and Worker role labels and member-management controls — Role labels and member names are synthetic examples; member email addresses are blurred.

Check maintenance plan access

Maintenance reminder emails require an active Starter-or-higher subscription. Checkout reminders are available on Free.

OrbitEquip Billing page with the current Free plan, plan capacities, and monthly pricing cards — Example Free-plan billing page and current plan cards. No billing action was selected.

OrbitEquip Audits page showing that starting a new Physical Inventory Audit requires Starter or higher — The isolated Free-plan example shows the actual new-audit plan gate; no audit was started.

Tips

Keep in mind

Troubleshooting

All checks appear correct but email is still missing.

Check: Confirm the recipient's account email is current and check their spam/quarantine folder.

Fix: Contact OrbitEquip support with the reminder type and asset; do not include private identifiers or QR links.

Still stuck? Contact OrbitEquip support.