An Admin or Asset Action Is Denied

The action is completed by someone with the correct role or the member's role is updated appropriately.

IntermediateAbout 4 minReviewed Oct 3, 2026

Any signed-in member

On this page

Compare the task with Owner, Admin, and Worker permissions before retrying.

Before you start

Role needed: any signed-in member. Ask an Owner if an action is unavailable.

Check the task and current role

Workers can scan, check tools in/out, view records, participate in audits, and report issues. Asset management, CSV import, team settings, categories/locations, and maintenance status changes need Owner or Admin.

OrbitEquip Team page showing Owner, Admin, and Worker role labels and member-management controls — Role labels and member names are synthetic examples; member email addresses are blurred.

Check the Owner-only tasks

Billing is Owner-only. Only an Owner can change an existing member's role to Admin, edit another Admin's role, or manage Owner-level billing.

OrbitEquip Billing page with the current Free plan, plan capacities, and monthly pricing cards — Example Free-plan billing page and current plan cards. No billing action was selected.

Check the plan requirement

CSV export, starting a new audit, creating a new recurring schedule, and maintenance reminder emails also require an active Starter-or-higher plan.

OrbitEquip Audits page showing that starting a new Physical Inventory Audit requires Starter or higher — The isolated Free-plan example shows the actual new-audit plan gate; no audit was started.

Tips

Keep in mind

Troubleshooting

The action is still denied after a role change.

Check: Confirm the member signed out and back in, and verify whether the action also needs an active paid plan.

Fix: Ask the Owner to review Team and Billing, then retry from the relevant page.

Still stuck? Contact OrbitEquip support.