Refund Policy
Last updated: July 15, 2026
Thank you for choosing OrbitEquip. We want to ensure you have a stellar experience tracking your tools and equipment. Because our Service offers a 14-day free trial, you have full access to evaluate the platform before any payment occurs.
If you decide to upgrade to a paid subscription, your purchase is protected by our standard refund policy outlined below.
1. 14-Day Money-Back Guarantee
If you are unsatisfied with OrbitEquip for any reason within the first 14 days of your initial paid subscription charge (whether monthly or annual), you are eligible for a full refund.
- This guarantee applies strictly to the very first invoice generated for your organization.
- Refund requests must be submitted within 14 calendar days from the date of the initial payment transaction.
2. Renewal Charges
To maintain uninterrupted service, subscriptions auto-renew at the end of each billing cycle (monthly or annually) using the payment details on file.
- Automatic renewals are non-refundable.
- You can cancel your subscription at any time through your dashboard before the next billing date to avoid future charges. Upon cancellation, your account will remain active until the end of the current paid billing period.
3. Exceptions and Abuse
We reserve the right to deny refund requests if we detect clear indicators of platform abuse, fraudulent activity, or violations of our Terms of Service.
4. How to Request a Refund
To request a refund under the 14-day guarantee, contact our support team from the email address associated with your administrator account:
Email: support@orbitequip.com
Please include your organization name and the transaction date. Eligible refunds will be processed back to the original payment method used via our third-party merchant of record within 5–10 business days, depending on your financial institution.